Privacy policy

Last updated:

CPPins is a digital gift-card and game top-up storefront owned and operated by Aldrin T. Cunanan in Mabalacat City, Pampanga, Philippines. We are responsible for the personal information we process through our website, orders, and customer support. This policy explains that processing and how to contact us about your privacy.

Your privacy at a glance

We use your details to deliver orders, handle payments, and help you when something goes wrong. We share relevant information with the services needed to do that. The storefront does not use advertising trackers.

You can ask to access, correct, or delete your information. See your rights and how to make a request.

Information we collect

  • Contact details: your email address and WhatsApp number provided at checkout.
  • Order details: products, region, quantity, prices, order reference, delivery status, and digital codes. Direct top-ups also require the game account details specified for the product, such as player, user, or server identifiers.
  • Payment details: your payment method, transaction reference, payment status, and refund records received from our payment service. Payments are authorized by that service; do not send us payment passwords or one-time codes.
  • Support and reviews: messages, contact details, attachments you send, WhatsApp profile details, ratings, review comments, and our responses.
  • Website information: your internet address (IP address), browser and device details, and information about requests to our website. We use this to keep the site working, protect it from misuse, and investigate checkout problems.

How and why we use information

We use order and contact details to process payments, deliver gift cards and top-ups, send order updates, provide order tracking, resolve support requests, and handle refunds.

We also keep transaction records for accounting, prevent abuse, investigate checkout problems, and publish verified reviews.

Payment confirmation, delivery, and which orders receive message updates are handled automatically based on payment status, product requirements, and order value. Contact support if you need help with a payment, delivery, or message update.

Our grounds for processing include fulfilling your purchase contract, meeting legal obligations, and legitimate interests in security, customer support, and operating the storefront, subject to your rights. Where consent is required, it must be obtained separately; this notice itself is not consent. Required checkout information is needed to complete and deliver an order.

Who receives information

We may use service providers to understand where purchases stop and investigate repeated or suspicious requests. These records can include shopping steps, product selections, amounts, checkout and delivery results, the email and phone number entered at checkout, and limited information that helps us recognize repeated requests. Entered contact details do not prove who a visitor is.

We may also use service providers to report website errors, with checkout details and error-message contents removed. We do not include game-account details, gift-card codes, payment passwords, or QR codes in these error reports or shopping-activity records.

We share the information needed to complete your purchase with payment services, suppliers that deliver digital products, and services that send email and messaging updates. Services that keep our website running and store our records also handle information on our behalf.

Authorized staff may access information to deliver orders, keep financial records, and help customers. We may disclose records where required by law or necessary to establish or defend legal claims.

These providers may process information outside the Philippines and may also process certain information under their own privacy policies. We limit disclosures to the purposes described here and use appropriate safeguards for service-provider processing and international transfers.

Cookies and browser storage

Cookies and saved browser settings help staff stay signed in and remember their display preferences. The storefront does not use advertising trackers or send your shopping activity to advertising services. You can clear saved data and restrict cookies in your browser. Restricting cookies may affect features that require sign-in.

When shopping analytics is enabled, we save a random reference in your browser for that tab’s session to connect shopping steps. We do not record your screen or automatically copy forms. We respect browser settings that ask websites not to track your activity.

Public reviews and order links

Published reviews can display your rating, comment, product, date, a label showing the last four characters of your order reference, and our response. Avoid including contact details in review text.

Keep order tracking and review links private: people who have these links may be able to view order information or access the associated review form.

Retention and security

We retain personal information for as long as needed to fulfill orders, provide support, resolve disputes, prevent fraud, and meet accounting or other legal requirements. The period depends on the type of record and applicable obligations; records subject to a dispute or legal hold may be kept longer.

Contact us to ask about retention or request deletion of your information. Deletion may be limited where records must be retained by law.

We restrict access to personal information to authorized people and use safeguards to protect information when it is sent or stored. No method of internet transmission or storage can guarantee absolute security. Do not share your game password, payment credentials, or private order links publicly.

Your privacy rights

Under the Philippine Data Privacy Act of 2012, and subject to applicable conditions, you may request information about processing, access to your personal data, correction, erasure or blocking, and data portability. You may object to processing or withdraw consent where we rely on it. You may also seek damages and file a complaint with the National Privacy Commission.

Send requests to support@cppins.com with the subject “Privacy request”. Describe your request and, where relevant, provide your order reference. We may ask for information needed to verify your identity before releasing or changing records. We will respond in accordance with applicable law and explain any limits on your request.

Children’s information

If you are a minor, involve your parent or guardian before making a purchase or providing personal information. A parent or guardian who believes a child has provided information improperly can contact us to request a review and appropriate removal, subject to legal obligations.

Changes and contact

We will update this page and its last-updated date when our practices change, and provide additional notice where required. For privacy questions, contact CPPins, operated by Aldrin T. Cunanan, at support@cppins.com.

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